Privacy Policy
Medoc Health IT Private Limited
Last updated April 4, 2024
App-specific Privacy Policies
Please refer to specific privacy policies for our applications
Medoc Health IT Private Limited is focused on Simplifying medical finances and bringing family medicine together by making the healthcare industry more accessible to people across the country. Medoc aims to be the single destination for all your healthcare needs. Medoc Health IT Private Limited is the author and publisher of www.medochealth.in and the products and services provided by Medoc Health IT Private Limited.
This privacy notice for Medoc Health IT Private Limited (doing business as Medoc Health) ('we', 'us', or 'our') describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:
- Visit our website at www.medochealth.in or any website of ours that links to this privacy notice
- Download and use our mobile application (ME, Doc Assist, Hospital+, Medoc+) or any other application of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@medochealth.in.
The Platform acts as a tool to connect registered medical practitioners ("RMP/Registered Medical Practitioner") and patients, end-users, or customers ("Customers") for easy and convenient access to consultation services provided by the Registered Medical Practitioner.
Therefore, in addition to collecting data from customers for the provision of services, the entity will be required to collect and host certain data and information of the registered medical practitioner. Any such data and information about the Registered Medical Practitioners is for information purposes only.
This Privacy Policy is published in compliance with:
- Section 43A of the Information Technology Act, 2000
- Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011
- Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011
- Regulations set by the NHA (National Health Authority)
- Regulations and compliances necessary for ABHA (Ayushman Bharat Health Account)
General Terms
(a) By clicking on 'Continue' during the sign-up process, by accessing or using the Platform or by using the Service, you confirm that you can enter into a legally binding contract under Indian law, in particular, the Indian Contract Act, 1872.
(b) You hereby consent to our collection, use, sharing, and disclosure of your information as described in this Privacy Policy. We reserve the right to change, modify, add or delete portions of these terms at our sole discretion.
(c) If you are accessing or using Services on the Site from an overseas location, you do so at your own risk and shall be solely liable for compliance with any applicable local laws.
(d) If you do not agree with any of the terms and conditions of this Privacy Policy, please do not proceed with using this Site or any Services.
1. What Information Do We Collect?
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services when you participate in activities on the Services, or otherwise when you contact us.
Basic Personal Information:
- Names
- Phone numbers
- Email addresses
- Mailing addresses
- Usernames and Passwords
- Contact or authentication data
- Billing addresses
- Debit/Credit card numbers
Device and Technical Information:
- Device ID
- Performance Diagnostics
- Location
- Calendar
- Contacts
- Permission for Music, Audio, Video and Photos
Sensitive Information:
When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
- Health data
- Financial data
- Data about a person's sex life or sexual orientation
- Genetic data
- Biometric data
- Information revealing race or ethnic origin
- Credit Score
We might receive information about You, such as order details, Your details shared with Our partners, etc., from other sources, including Our partners, advertisers, or third parties registered on the Platform, and add it to Our account information. The Entity, to monitor the quality of the consultation, may access the exchanges between the Registered Medical Practitioner and the Customers.
Additional Data Collection:
Payment Data:
We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument.
Social Media Login Data:
We may provide you with the option to register with us using your existing social media account details, like your Google account (Gmail) or other social media account.
Application Data:
If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
- Geolocation Information: We may request access or permission to track location-based information from your mobile device.
- Mobile Device Access: We may request access or permission to certain features from your mobile device.
- Push Notifications: We may request to send you push notifications regarding your account or certain features.
You are providing us with your consent to use, collect, and disclose personal information or sensitive personal data or information (SPI). You may choose not to provide us with personal information or SPI, but if you do so, we will be unable to provide you access to our site or services through our platform. Our Site or provide Services through Our Platform. Our Site or provide Services through Our Platform.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
Note: All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
2. When and With Whom Do We Share Your Personal Information?
We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers
We may share your data with third-party vendors, service providers, contractors, or agents ('third parties') who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information.
The categories of third parties we may share personal information with are as follows:
- Government Entities
- Research and development entities
- Hospitals
- Doctors
Other Situations Where We May Share Your Information
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
API Integration
When we use Google Maps Platform APIs, we may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We obtain and store your location on your device ('cache').
Legal Compliance
We may release account and other personal information when we believe in good faith that such release is appropriate to:
- Conform to legal requirements or comply with legal process
- Protect rights or property or affiliated companies
- Prevent a crime or in the interest of national security
- Protect the personal safety of our users or the public
Public Interactions
When you share personal information or interact with public areas of the Services, such information may be viewed by all users and may be publicly available outside the Services in perpetuity.
Security Note: The Registered Medical Practitioner shall ensure confidentiality of their account details and shall immediately notify us of any unauthorized use.
Disclaimer: We shall not be responsible for the breach of security or acts/omissions of third parties, including acts of Government, breach of security, or unauthorized access to computer data.
By using the Site and the App, you consent to us sharing and processing your personal information with third parties, including in locations outside India, provided they ensure SPDI protection comparable to Indian standards or equivalent international standards.
3. Do We Use Cookies and Other Tracking Technologies?
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
Note: You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to register, log in, or access certain parts or make full use of the Service.
Technologies We Use
- Cookies (session and persistent)
- Web beacons
- Tracking pixels
- Browser local storage
- Analytics tools
4. How Do We Handle Your Social Logins?
Our Services offer you the ability to register and log in using your third-party social media account details (like your Google logins). Where you choose to do this, we will receive certain profile information about you from your social media provider.
Profile Information We Receive
- Name
- Email address
- Friends list
- Profile picture
- Other public information from your social media profile
Important: We do not control and are not responsible for other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information.
5. How Long Do We Keep Your Information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a more extended retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
Retention Period: No purpose in this notice will require us to keep your personal information for longer than Twelve(12) months past the termination of the user's account.
Data Deletion or Anonymization
When we have no ongoing legitimate business need to process your personal information, we will either:
- Delete your personal information
- Anonymize such information
- If deletion or anonymization is not possible (e.g., because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible
6. How Do We Keep Your Information Safe?
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
We maintain electronic, physical, and procedural safeguards in connection with the collection, storage, and disclosure of personal information (including SPDI). Our security procedures may warrant that we occasionally request proof of identity before we disclose personal information to you.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information You input in addition to maintaining the security of Your information as per the international standards on "Information Technology Security Techniques Information Security Management System-Requirements".
We restrict access to personal information to Our employees and agents who need to know that information to process it for Us and who are subject to strict contractual confidentiality obligations and may be disciplined or whose relationship with Us may terminate if they fail to meet these obligations.
No employee or administrator will have knowledge of Your password or Your account on the Site or the Application. It is important for You to protect Your account against unauthorised access to Your password and Your mobile phone, as detailed in the 'User Account, Password and Security' section of the Terms. You must be sure to log off from the Site when you have finished using it. We do not undertake any liability for any unauthorised use of Your account and password.
If you suspect any unauthorised use of your account, you must immediately notify us by sending an email using the contact details indicated in the contact section. You shall be liable to indemnify us for any loss suffered by us due to such unauthorised use of your account or password.
You may review, correct, update, or change the information that You have provided by logging into Your account. However, you are not permitted to delete any part of your personal information or any other information generated on the Platform. You may update your information at any point by writing to us using the details indicated below in the contact section.
Should You choose to update Your personal information or SPDI or modify it in a way that is not verifiable by Us or leads to such information is incorrect, we will be unable to provide You with access to our Site or the Services, as described under the Terms, and such modification may be regarded as the User seeking to discontinue his or her access to Our Site or the Services.
We reserve the right to verify and authenticate your identity and personal information in order to ensure the accurate delivery of products and services. Access to or correction, updating, or deletion of your personal information or SPDI may be denied or limited by Us if it would violate another person's rights and/or is not otherwise permitted by applicable law.
7. What Are Your Privacy Rights?
Withdrawing Your Consent
If we are relying on your consent to process your personal information, which may be express and/or implied consent, depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in this policy in the Contact Us section.
However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting Out of Marketing Communications
You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send. You will then be removed from the marketing lists.
Note: We may still communicate with you for service-related messages necessary for account administration, service requests, or other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
- Log in to your account settings and update your user account
- Contact us using the contact information provided
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements.
Cookies and Similar Technologies
Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at privacy@medochealth.in
8. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
Current Status: At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
9. Children's Privacy
Age Restriction
Our services and platforms are intended solely for individuals who can form legally binding contracts under the Indian Contract Act of 1872. This means you must be 18 years of age or older to use our services independently.
Parental Responsibility
If you are under 18 years old, you may only use our services with the express permission and under the direct supervision of a parent or legal guardian. By allowing a minor to use our services, the parent or guardian assumes full responsibility and liability for the minor's actions and any consequences that may arise.
Parental Consent
If you are a parent or guardian and your child under 18 years old has accessed our services, you must provide your consent before your child can continue using them. By providing consent, you acknowledge the terms of this notice and accept full responsibility.
10. Do We Make Updates to This Notice?
We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
Important: If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.
11. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may contact:
Data Protection Officer (DPO)
Postal Address
Medoc Health IT Private Limited
Ansh Kumar Mishra
Chief Operations Officer
70, GM Enclave
Jalandhar, Punjab 144009
India
12. How Can You Review, Update, or Delete The Data We Collect From You?
Based on the applicable laws of your country, you may have the right to request:
- Access to the personal information we collect from you
- Changes to that information
- Deletion of the information according to the provisions stated in the privacy policy
To request, review, update, or delete your personal information, please contact us by emailing data@medochealth.in
For privacy-related inquiries, contact our Data Protection Officer at dpo@medochealth.in